Standard Delivery - Standard charge is £3.50 for orders under £50. Orders over £50 delivered to UK addresses are delivered free of charge. Both use the Hermes Standard Tracked delivery service.
Provided that all of the items on your order are in stock we will despatch your order as soon as possible, generally within one to two working days but sometimes slightly longer during busy periods. Please allow 5 - 7 working days for delivery
Next Day Delivery - Order before 3PM (£7.95 per item to a weight of 15Kg* - Hermes) - Provided that all of the items on your order are in stock we will despatch your order as a priority, generally within one working day as long as we receive your order before 3pm. The parcel will be sent on a trackable service. Where items on your order are out of stock they will be back ordered and shipped separately at no additional cost. However, you will be charged for the complete order at your original checkout. Next Day Delivery refers to delivery on the next working day after dispatch so if you place your order on Friday, you’re likely to receive your order on Monday (or the next working day)
Next Day Delivery - Order before 10PM (£10.50 per item to a weight of 15kg - Hermes) - Provided that all of the items on your order are in stock we will despatch your order as a priority, generally within one working day as long as we receive your order before 10pm. The parcel will be sent on a trackable service. Where items on your order are out of stock they will be back ordered and shipped separately at no additional cost. However, you will be charged for the complete order at your original checkout. Next Day Delivery refers to delivery on the next working day after dispatch so if you place your order on Friday, you’re likely to receive your order on Monday (or the next working day)
International Delivery All international parcels will be sent using a tracked service and you will receive a tracking number via email upon dispatch of your order. Your tracking number will be 2 letters, followed by 9 numbers and 2 letters again (e.g. AB123456789GB). You can track your order via the Royal Mail Website. Although most parcels will arrive at their international destination within 5 working days, please allow up to 25 working days for delivery. Please note that you are liable for any import or customs charges that may be imposed by your country’s Customs. International parcels will not be considered as lost until 25 working days after the expected arrival date.
Damaged or Missing Orders
If your goods have either been received as damaged or are missing please contact customer services immediately, either by email to support@aquaswimsupplies.co.uk or phone 020 8245 5989.
For UK orders, if your goods are missing we have to wait 5 days past the standard delivery time before any further goods can be resent. Before resending, the status of the parcel will be checked with the relevant courier.
For international parcels, loss claims cannot be submitted until after 20 working days after the due delivery date for items going to Europe and after 25 working days for Rest of the World. If that time has passed and you have not received your parcel please email support@aquaswimsupplies.co.uk and quote your order number.
When returning an item please remember to confirm your name and/or order number.
General requirements for all returns; UK and International:
All we ask is you make the return within 30 days from the date of despatch and ensure that your returned goods meet the following conditions:
Item(s) are unused and in new condition
Have all tags and hygiene strips in place
Are all in original packaging
Have been tried on wearing underwear
Are clean and free of odour.
Please note Aqua Swim Supplies does not subsidise any postage costs incurred.
PLEASE RETURN ITEMS TO:
Aqua Swim Supplies 21 Garnault Road, London. EN1 4TS
Our Full Returns, Refund & Exchange Policy can be found here
