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Aqua Rewards - Terms and Conditions

Aqua Rewards — terms and conditions

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Membership

  1. Aqua Rewards is open to anyone with an Aqua Swim Supplies account. Membership is free and automatic.
  2. One membership per person. Accounts that appear to be duplicates may be merged or closed.
  3. Aqua Points have no cash value, cannot be exchanged for cash, and cannot be transferred between accounts.
  4. We may withdraw membership, cancel points or close an account where we reasonably believe the programme is being misused.

Earning points

  1. You earn 5 Aqua Points for every £1 spent on products. Delivery charges do not earn points.
  2. Points are credited CONFIRM: once your order has been dispatched.
  3. Points for following us, subscribing to our emails and adding your birthday are awarded once per account.
  4. Birthday points are awarded once a year, and your date of birth must be on your account at least CONFIRM: 30 days beforehand.
  5. Review points are awarded for reviews of products you have bought from us.
  6. If you return an item, the points earned on it are removed from your balance.
  7. Points expire twelve months after they are earned. Your expiry date is shown on your rewards page. CONFIRM whether this rolls forward on activity

Spending points

  1. 250 Aqua Points is worth £1 off an order.
  2. CONFIRM Points can be redeemed against up to 25/35/45/60% of an order value, depending on your tier.
  3. Points cannot be used at the same time as a discount code. You may use one or the other on any order.
  4. Points cannot be used against delivery charges or gift cards.
  5. Where an order paid for with points is refunded, the points are returned to your account.

Tiers

  1. Your tier is based on the total you have spent with us over the previous twelve months: Club from £0, County from £200, Regional from £400, National from £800.
  2. Refunded orders do not count towards your tier.
  3. Tiers are reviewed CONFIRM: automatically / monthly. If your twelve-month spend falls below a threshold you will move to the tier below.
  4. Tier benefits apply from the moment you reach the tier and for as long as you hold it.

Referrals

  1. Your friend receives £5 off their first order over £30. This offer is for new customers only.
  2. You receive 1,250 Aqua Points once their order has been completed and any returns window has passed.
  3. The £5 referral discount cannot be combined with another discount code.
  4. You may not refer yourself, and referrals between accounts sharing an address or payment method may not be honoured.

The Aqua Goggle Guarantee

  1. Available to County, Regional and National members on goggles bought from us on their member account.
  2. Covers failure of the strap, seal, clip or frame in normal use within six months of delivery.
  3. Not covered: scratched or fogged lenses, anti-fog coating wearing off over time, loss, or damage caused by crushing, sitting on them or heat.
  4. Send your order number and a photograph of the fault. There is no assessment and nothing to return to us.
  5. We will send a replacement of the same model, or the nearest equivalent if it is no longer available. Replacement only — no refunds or points instead.
  6. One replacement per pair, and up to two claims per member in any twelve months.
  7. Not available on goggles bought from a clearance or final-sale collection.
  8. This guarantee is in addition to, and does not affect, your statutory rights.

The Aqua Price Promise

  1. Available to Regional and National members for 14 days from the date of your order.
  2. Applies to orders placed on your member account, including items bought in a sale.
  3. Send your order number within 14 days and we will check the current price.
  4. The difference is credited to your account as Aqua Points, not refunded to your card.
  5. Applies to the same product in the same size and colour. One claim per item.
  6. We may change or withdraw the Price Promise at any time. Any change will not affect orders already placed.

Express delivery

  1. Regional and National members receive CONFIRM: named service on every order at no extra cost.
  2. Orders placed after CONFIRM: time are dispatched the following working day. Delivery times are not guaranteed and exclude weekends and bank holidays.

Webinars and coaching camps

  1. Athlete webinars are offered to County, Regional and National members. Dates and availability vary, and places may be limited.
  2. National members receive invitations to coaching camps ahead of general release. Camps are chargeable, and members' rates apply. Places are limited and allocated on a first-come basis.

Changes to the programme

  1. We may change these terms, the earning and redemption rates, the tier thresholds or the benefits at any time.
  2. If we end the programme we will give at least CONFIRM: 30 days' notice, and you will be able to spend your points during that period.

Questions? Email support@aquaswimsupplies.co.uk or call 0203 700 3998.
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