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Returns

returns-information


We aim to make your shopping experience as smooth as possible. We offer straightforward returns if you're not completely satisfied with your purchase.

To begin your return please click on to the Returns & Exchange Portal located on the front page of our website and follow the simple steps.

General requirements for all returns; UK and International:

You must return your items by post to the returns address no later than 30 days after the day on which the items are dispatched to you for a refund (only eligible items ) or up to 45 days for an exchange or store credit

Any returns are at your own risk.  For your protection, we recommend that you return your items either by courier or by tracked post, or by choosing our prepaid Royal Mail 48 hour tracked service for UK orders only @ £3.99.  If you are sending back an International order you will be required to arrange your own carrier.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective, we also now offer free exchanges for postage on returning items.  

The item(s) need to be in the original packaging where it forms part of the goods (for example, boxed goods and gift items). 

  1. Item(s) are unused and in new condition

  2. Have all tags and hygiene strips in place

  3. Are all in original packaging

  4. Have been tried on wearing underwear

  5. Are clean and free of odour.

  6. Goggles are an EXCHANGE ONLY item

  7. Underwear and Hats are non refundable and non exchangeable
  8. Some racing suits come without labels to preserve the product
  9. Men's products do not come with hygiene labels

Please note Aqua Swim Supplies does not subsidise any postage costs incurred.

Aqua Swim Supplies
21 Garnault Road,
London. EN1 4TS

Our Full Returns, Refund & Exchange Policy can be found here

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